In the effort to provide the best possible product assortment we offer products from a variety of suppliers that will ship directly to you.

If you ordered multiple items to be delivered to the same address, we may send them to you in separate boxes to give you the fastest service. Rest assured however that this will not affect your shipping charges.

Here's our FREE SHIPPING POLICY… PLEASE READ.

Orders over $75 (AFTER all discounts have been applied) will ship for free as long as they meet the following criteria:

  1. The order may not contain food or oversized items.
  2. The order may not ship from more than two locations.
  3. The order must ship within the lower 48 states- Alaskan, Hawaiian and International orders will not ship free.

Shipping FAQs

Q: How are items shipped?

A: We use UPS for all our shipments within the United States and Canada. Shipping of merchandise warehoused in our Irwindale, CA facility may be expedited (diapers and boots). We offer a variety of products from 3rd party suppliers which are all designated as available for delivery via UPS Ground only.

If you'd like us to ship to a PO Box, your package will be sent via USPS at the UPS Ground Rate.

Q: How long will it take to get an order?

A: You can easily estimate your delivery date by adding the estimated shipping date to the time it takes a package to travel from our facilities to your stated shipping address - based on the shipping method you've chosen. For example, if you order an item that is listed as "typically ships within 2-3 days" and select "Standard Shipping" your order should arrive 5-8 business days.

UPS 2nd Day Air®
Delivered 2 Business days after UPS has picked up package.
UPS Delivery Commitment:    
    * Delivery by the end of the second business day.
    * Saturday delivery is NOT available.
    * Some locations in Alaska and Hawaii require additional transit time.
UPS Service Area: All 50 states and Puerto Rico, with some limitations in Alaska and Hawaii.

UPS 3-Day Select®
Delivered 3 Business days after UPS has picked up package.
UPS Delivery Commitment:   
   * Delivery by the end of the third business day.
UPS Service Area: The 48 contiguous states.

UPS Ground   
Delivered 1-5 Business days after UPS has picked up package. 
UPS Delivery Commitment:
   * Delivery typically in one to five days based on distance to destination.
UPS Service Area: All 50 states and Puerto Rico.

 

*Note:  UPS does not ship on Saturday's and Sunday's

Q: What if the estimated delivery date has passed and I still don't have my order?

A: Our company will provide a Delivery Confirmation/Tracking Number for each order. If you have not received your item within the estimated delivery time below are a few steps that might help. Please note that the carrier might be having problems delivering your package.

  • If the tracking information indicates the package has been delivered, please check with your neighbors or family members. Packages are occasionally left with neighbors, a building manager, or are placed somewhere relatively safe such as your porch, garage, or even behind bushes.
  • If the tracking information indicates the package is being returned to us, or if the address is incorrect, it may have been undeliverable.
  • If there is no tracking information, or you cannot locate the package and it is not being returned as undeliverable, please contact us at customerservice@SeniorPetProducts.com, or at 1-855-760-9026. Please be sure to include your order number and shipping address if you decide to communicate with us via email.
Q: Will orders be partially shipped?

A: Yes. As we have inventory at different locations, there is the possibility we will need to split your shipment to prevent you from waiting. We will ship what we have immediately available with the balance of you order close behind.

Q: Can orders be shipped at different times to different locations?

A: If you want to split delivery destinations and/or expedite certain items you must indicate those preferences when placing your orders.

Q: Are there certain products where expedited shipping is not an option?

A: Our ability to expedite shipments depends on the inventory location and weight restrictions of certain items. Please refer to the specific product page for any shipping restrictions.

Q: How do I track my shipment?

A: A confirmation email will be sent to you confirming method of shipment along with shipper's tracking number. Please refer to that number when inquiring with us about your package. You can also go online and enter your number on the website of the identified shipper. This will give you an immediate update re your package. Please call the SeniorPetProducts.comTM customer service 1-855-760-9026 (7AM to 8PM CT Mon-Ffri, 8AM to 12PM CT Sat) or email us at customerservice@SeniorPetProducts.com if have any questions re your package.

Q: Can orders be shipped internationally?

A: We do not ship internationally at this time.