Return Policy - SeniorPetProducts.com

Return Policy

Return Procedure: You may return unopened and unused products in original, sellable condition within 30 days of receipt for a refund equal to the product amount (not including shipping charges or taxes). You must request a return authorization number by clicking the link at the bottom of the page, sending an email to customerservice@seniorpetproducts.com or by calling us at 800-523-7979.  Please make sure to indicate your order number if possible, and the item(s) you wish to return and the reason.

Please make sure to package the items well. We will not be able to honor credits of merchandise that comes back to us damaged. Items missing packaging or showing wear will be subject to a minimum 15% restocking fee. You may want to insure your package. Once you have received your return authorization number, please write it on the outside of the package and send it to:

Senior Pet Products
11929 Woodruff Avenue
Downey, CA 90241

Drop Shipped Items: Contact us for clarification, but these items need to be shipped back to the third party sender or manufacturer. Again, contact us for clarification. Mailing these items to our offices will result in delays.

Mis-shipment:  If you have received an incorrect item, please send an email to customerservice@seniorpetproducts.com or call us at 800-523-7979. Please reference your order number and we will provide instructions for returning the item and obtaining the correct replacement. All items must be reported within the 30 day return policy period.

Diapers, Pads, Boots, Etc.: May NOT be returned or exchanged if used. If your pet sheds excessively, please take the time to completely clean any product you put on them, should you decide it does not fit and you’d like to return or exchange. Hairy, stinky or dirty products will be donated and you will not receive a credit.

Exchanges: Ordered the wrong size or item? Simply place an order online for the correct item and return any item(s) that you do not want in their original condition following the instructions above.

Refused Delivery: If your order is refused upon delivery and returned to us, we will charge a restocking fee of $15 plus any return shipping charges. If your order is returned to us because of a mistake in the address that was entered by you, we will have to charge you for the return shipping charges (no mail receptacle, no apartment number, moved, etc.) Please note: if UPS is late due to UPS error we will assist in recouping a shipping refund from them for you, so please accept the late package instead of refusing it.

Cancelled Orders: Please be aware that we often process orders the same day they are placed or the next day, so you may not be able to cancel your order after it is placed. If you request to cancel your order and it is boxed and waiting for pick up by the delivery service, you will be refunded the amount of the order less 15% of the product price as a restocking fee.

Method of Credit: We will only credit you via the same method of payment used for the order. Credit card credits usually take a couple of days to show up on your account.